Still, it is important to remember that beaurocracies in general are uncaring beasts. Private doctors know the frustration of dealing with insurance companies, as do patients, trying to get care they need. At least with private insurance, there is some recourse. A vet has no recourse, really, with the government--except through elected officials. The Washington Post finds a disgruntled Vet who says:
"Once we can no longer be utilized as a soldier, we are of no use to them," said Michael Foley, 52, a former Navy intelligence specialist who served in Vietnam and Cyprus during the 1970s. "There is an impression of indifference when you are dealing with the VA benefits people. They are going to get a paycheck no matter what."I don't believe the first part at all. All branches of the government do care, but are rather impotent to do anything about it without being irresponsible with the taxpayer dollar. The second part of his concern is true. With insurance workers and claims advisors (doctors who couldn't make it in real practice) detatched from their client's plight, what difference does it make?
I remember a story about a patient who pulled a gun on a doctor because his Workers Comp benefits didn't come fast enough and he was about to lose his home. He was in pain, out of money, absolutely hysterical and didn't know who to blame. Like any institution, the government is very efficient at taking in money, but not so efficient in disbursing it. And citizens have little recourse.
The solution is not more government. The solution is private industry. At least there would be some accountability.
beaurocracies
ReplyDeleteWhat are those exactly?
The *goal* for processing of VA disability claims is 160 days, and many of them exceed that--135,000 of them, to be specific.
ReplyDeleteThoughts from a lean-production persepctive here:
http://kanban.blogspot.com/2007/04/government-soldiers-and-backlogs.html
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