You know how I talked about customer service the other day? As usual, on this alternate sphere, someone says it better. Over at Passionate Users go see the funniest visual representation of the problem.
Not all companies make their product difficult, but you should see the booklet that came with the Digital Cable remote. Mind numbing and confusing all wrapped up in one bland package.
Most companies would never outsource their sales reps, but we all know what happens with most tech support.
Most companies would never make a brochure with the same (lack of) quality in the product manual.
Most companies would never make their main website as uninviting as the tech support site.